Return your order
You have the right to cancel the order up to 14 days after receipt without giving any reason. You have 14 days after cancellation to return the product. So together 30 days to cancel your purchase.
We have made the return simple. With every order you will find a return label. If you want to return your belongings then the sticker is on it and you can drop it at a Dutch post office. After entry you get your money back minus the 3.95 shipping costs for the return (Flat rate). In the case of surfboards, booms and other large equipment please contact us. Then we look for a solution.
Our return procedure listed:
1. Return of your purchase is not free, but we charge you the net amount by what we have lost in receiving the package back and that is € 3.95.
2. The shipment contains a form and a return sticker. When returning, please send the sticker to the box and provide the form with the requested information. In this name and order number is mandatory. The rest is optional!
3. Issuing at a PostNL point. The shipping costs have already been paid by us, so you do not have to do anything else.
4. The shipping costs will be deducted from the refund of the purchase price.
The above procedure only applies to orders from the Netherlands. Customers from abroad must provide the return costs of the order themselves for the return shipment. Or hand over the package in the Netherlands at a Dutch post office.
Drop off at one of our stores
> You can also hand it in for FREE in one of our branches. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging must be returned to us. We will then return the order amount due within 14 days after receiving the product.
Download the return form here