SIMLE & FAST!
You can return products up to 30 days after receipt. You have 15 days to view and/or try on the article, unless stated otherwise. The article must at all times be unused and packed in the original packaging with attached price tag or sticker. We do not consider trying on clothing or a wetsuit as use, but pumping up a kite and sailing with it for a day is... Returning is therefore only possible for unused items. After that you have 15 days to return it.
Within this period you may view and/or try on the item, unless otherwise stated. The item must at all times be unused and packed in its original packaging with attached price tag or sticker. We do not consider trying on clothing or a wetsuit as use, but pumping up a kite and sailing with it for a day is... Returning is therefore only possible for unused items.
1. To receive a return label from us please fill in your details in the form on this page. All you need is a postal code and your order number. As soon as you have filled out everything, the system will send you a shipping label in your mailbox (also check the clutter of spam). Select your language beneath the form.
2. The cost for returning an item to the Netherlands is € 3,45 euros. These return costs will be deducted from the amount to be refunded. You can expect the amount of the returned items to be credited to your account within 14 working days. Of course, returning items in the shop is free of charge. In that case, the money will also be refunded to the account from which you paid.
3. You can drop off the return package at the designated shipping point and you do not have to pay anything there.
When the return is received in good condition, the amount minus the shipping costs will be credited to the account you paid with within 7 working days.
Product too small or too large and you want to exchange?
Send your order back and order the new product on our website. You can also use the return form for this purpose. The cost for shipping is also € 3,45. Exchanging the product in one of the shops is of course no problem.
Drop it off in one of our shops
You can also drop it off in one of our shops. After receiving the product, we will refund the order amount within 14 days.