SIMPLE & FAST!
You can return products up to 30 days after receipt. Please let us know within 15 days that you wish to return your order. You do not have to give a reason for the return
(but we would appreciate it if you did). After you have notified us that you wish to return your order, you have 15 days to return it.
Within this period you may view and/or try on the item, unless otherwise stated. The item must at all times be unused and packed in its original packaging with attached price tag or sticker. We do not consider trying on clothing or a wetsuit as use, but pumping up a kite and sailing with it for a day is... Returning is therefore only possible for unused items.
1. The cost of return is € 6,75. The return costs will be deducted from the amount to be refunded. You can expect the amount of the returned items to be credited to your account within 14 working days. Of course, returning items in the shop is free of charge. In that case, the money will also be refunded to the account from which you paid.
2. To receive a shipping label (This only works in the netherlands.) from us you need to create an account in our system to register your return. If you do not want to do that, please send an e-mail to [email protected] and let us know that you want to report a return. What we need is the order or invoice number. If we know from whom it came, we can process it quickly when the goods arrive.
3. You can deliver the return package to the post office.
When the return is received in good condition, the amount will be credited to the account you paid with within 7 working days.
Send your order back and order the new product on our website. Exchange in one of the shops is of course no problem.
Delivery in one of our stores
>You can also drop it off at one of our shops. If you exercise your right of withdrawal, the product with all delivered accessories and - if reasonably possible - in its original condition and packaging must be returned to us. After receiving the product, we will refund the amount due within 14 days.
Download the returnform