I placed an order?
First of all, thank you for ordering from Eurofuncenter. What's going to happen now. We're going to make sure your ordered stuff is neatly packed and delivered to you quickly. Because we have several branches, we will first collect everything at Zevenhuizen and then it will be shipped.
Confirmation by mail. You will receive a number of emails from us with confirmation of the order, notification of the carrier etc. Don't you get them. Please check your spam mail.
Status of the order:
This will be sent to you from the carrier that has been selected. This is usually somewhere around 12 o'clock in the evening. If you don't get the notification, it is possible that the parcel has not been offered yet. The track and trace will be sent to your specified e-mail address.
We will automatically send it to your specified e-mail address.
Still have questions?
Please call 085-2733311 or send an e-mail to [email protected] We will try to answer your question within 1 working day.
So now it's time to take a break and wait for what's to come. Enjoy your purchase and see you at Eurofuncenter. Maybe we can persuade you to follow us on our Facebook page. Here we write our news and such.
Shipping or pickup
We ship for FREE* in the Netherlands, Belgium, Germany and Luxembourg from orders of €50,-. This applies to the Netherlands, Belgium, Germany and Luxembourg on our entire range. Except booms, windsurfing and sup boards. More info about shipping costs can be found on our page Delivery time - Shipping costs
*Exception on windsurf- and hard supboards. The shipping costs for windsurf boards and sets, hard SUP-boards and golf boards are in the Netherlands, Belgium, Germany and Luxemburg € 24,95. Complete windsurfing sets we ask a shipping fee of 49,95. These are shipped with DSV Freight Forwarders.
Our orders are processed immediately after receipt. Should we not be able to meet that deadline, we will inform you in time. If your order is urgent, please indicate this in the comments section and we will see what we can do for you. It is also possible that your order will be sent directly from the supplier, also called dropshipment. In that case we will inform you in time about the delivery time. In most cases a drop shipment will be delivered within 2 - 5 working days.
If you choose to pick up at one of our shops, we will make sure that the items in the shop in question are in your name. Considering our internal transport, this may take a day or two. You will always be informed by email or phone when it is ready for you to be picked up. Check our shop page for the addresses
Check our returns page for the procedure and create a return label immediately
Send your order back and order the new product on our website. You can also use the return form for this purpose. The cost for shipping is also € 3,45. An exchange in one of the shops is of course no problem and free of charge.
As we try to take the environment into account, we ship as much as possible in recycled boxes. After all, it's the content that counts.
Is there anything else I should consider...?
Watch out for snowboards! Our experience shows that brands with a flip/flop base can cause surprises. We try to be as careful as possible to make sure that the right picture matches what we send, but it can differ. Ask specifically when you want a special color bottom, then we will do our best.
My product broke down, do I have warranty...?
When you order something from Eurofuncenter it is new, unused and ready to go. Or it has to be mentioned differently with, for example, test material. In the unlikely event that something is wrong with a product, you can, after consultation via +31(0)852733311 or [email protected], return it or bring it to one of our branches. All products are guaranteed against manufacturing defects. The duration of this warranty varies per supplier. No warranty are damages due to excessive or incorrect use. Usually you can decide for yourself whether or not a damage is covered by warranty. If you have any doubts, please contact us. Together we will look for a suitable solution.
Feel free to call us, email us or come and visit us in person:
- If you have any questions: we don't like any ambiguity and would like to take this ambiguity away from you as soon as possible. In addition, there are no stupid questions. No reason not to ask them.
- Suggestions: we haven't invented the wheel and therefore try to improve our offer and service on a daily basis. Your input is invaluable. Help us improve our stores and webshop. Give your review on Kiyoh.
I have a complaint... ...what should I do...
Do you have a complaint tell us. Then we'll solve it together! We're an organization built on people and people sometimes make mistakes. So don't hesitate if you're a bit troubled and report a problem. If we don't find a solution, what then is it possible to report your dispute for mediation through Stichting WebwinkelKeur. If that does not work then you can go for the ultimate and submit your complaint to the ODR platform of the European Commission. If your complaint is not dealt with elsewhere, you are free to file your complaint via this platform of the European Union.
How does it work with my payment?
The prices at the time of ordering an article are applicable. All prices include the statutory VAT. Your payment is made via a secure SSL environment. You can choose your own payment method such as iDeal, Sofort, Mister Cash and VISA. More information about how our payments work can be found on our payment methods page.
Euro Funcenter B.V. (Headquarters)
Beach road 29
2761 DM Zevenhuizen
085 273 33 11
VAT number: EN 8224.10.412.B01
Chamber of Commerce number: 24334262