Warranty & complaints
Sometimes you are unlucky with a purchase. Or it gets damaged with transport or after use it does not work out that well. We deliver items tested by manufacturers by the world's top athletes in their area. Nevertheless, there may be a Monday morning product in between. We care about our and your products and logically do our best to deliver them to you in top condition. From a legal point of view, you are obliged to report this to us within two months of having detected the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge. Normally there is a one-year warranty on a purchased product, unless stated otherwise by the supplier or brand. Sign guarantees via 085-2733311 or email [email protected] explaining your complaint and photographs of the product showing the complaint. You can of course visit our stores.
Ai. That is not fun of course. We do our best to offer you as the customer the best products and service. But we are people and things go wrong sometimes. Does not mean that you have to be the victim of that. So we solve it together. What to do with a complaint. Mail directly to [email protected] or call 085 2733311. Then we will look for a solution for you and that will always be fine. Promised!
If we can not get it, it is also possible for EU consumers to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform. But we are not going to let that happen of course.